Reference

stm303 Legal access and account rules

stm303 Legal sets out how account access, identity checks, wallet records and policy requests work before you enter the lobby.

Terms before accessData request pathWallet records explainedLocal-law access
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stm303 stm303 Legal access and account rules
POLICY HELP ROUTES

Where Legal questions reach us

A clear support route matters when a Legal question affects account access or a wallet record.

Account access path If a phone check or account entry is paused, open the support area from…
Cashier status path For DANA, OVO, GoPay, QRIS, bank transfer, or virtual account questions, use the cashier…
Privacy request path Use the privacy request route for access, correction, deletion, or policy clarification requests.
DATA CONTROL PRACTICE

Account security and cookie controls

We handle Legal matters through defined account and data steps rather than informal promises.

Data handling

We use account details, phone verification results, and payment references for the purposes described in the Legal notice.

Cookie choices

Cookie controls are presented with the policy wording so you can understand what your browser stores for account access and…

Account protection

Keep your phone, password, and wallet credentials private. If account access looks unfamiliar, stop sharing details and use the account…

Record retention

We retain account, support, and payment records only for the purposes and period described in the current Legal notice.

Policy changes

When Legal wording changes, we place the current version in the policy area and identify the relevant scope.

Request ownership

We route privacy, correction, deletion, and access questions to the contact path named in the Legal notice.

Legal answers before account access

These Legal answers cover the questions we expect before you open an account or ask us to change a record. They explain the local-law condition, the phone step, payment references, cookies, retention, and the routes available for privacy requests. If your situation involves a specific account or receipt, use the matching support path so we can assess the exact record rather than guess.

stm303 Legal covers account eligibility, phone verification, data use, cookies, payment records, policy changes, and contact routes. Access depends on local law and is available where local law permits. Read the current policy before completing account access, then keep the relevant account reference for later questions.

Yes. Use the privacy request path named in the Legal notice and state whether you want access, correction, or deletion. Include your account identifier and the specific detail involved. We may ask for reasonable account context, but you should not send a password or wallet PIN.

DANA and QRIS references are used to connect a receipt or status event with the relevant account activity. The cashier path can help check a reference, while the Legal notice explains data use and retention. Never send your wallet PIN when asking about a receipt.

Phone verification helps connect the access request to the account you are trying to open and helps reduce confusion when support checks an account record. The Legal notice explains this step. If access is unavailable, eligibility depends on local law and where local law permits.

Yes. The Legal area explains the role of cookies and the choices shown in the cookie controls. Your phone or desktop browser may retain selected settings for account access or site operation. Changing a choice may alter remembered preferences without changing the account terms.

The current Legal notice explains the purposes and period for retaining account, support, and payment records. If you need a record-specific explanation, submit a retention question through the privacy route and identify the account detail or payment reference involved.

Use the account support path for phone or access questions, the cashier route for DANA, OVO, GoPay, QRIS, or transfer references, and the privacy route for data requests. Quote the relevant policy wording or receipt reference, without sharing passwords or secret wallet codes.

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